This policy explains how refunds work for Duke Web Tech services. Your signed proposal or service agreement may include specific terms; where it does, those terms apply.
1. Consultations
Initial consultations are free. No payment is taken, so no refund applies.
2. Custom projects (websites, apps, software)
Deposits
- Most projects start with a deposit of [X]% of the quoted fee.
- If you cancel within 7 days of signing and before any work has started, we refund the deposit in full.
- Once work has started, the deposit is applied to work completed. Any unused portion is refunded, minus reasonable costs already incurred.
Milestone payments
- Payments for milestones you have reviewed and approved are non-refundable.
- If we cannot deliver an agreed milestone, you may choose a revised timeline or a refund for that milestone.
Cancellation by either party
If a project is cancelled part-way, you pay for work completed up to the cancellation date and receive the deliverables produced to that point. Any prepaid amount for work not performed is refunded.
3. Subscriptions and SaaS products
- Monthly plans (for example TRIX QR) can be cancelled at any time and stop renewing at the end of the current billing period. We do not refund partial months.
- Annual plans can be refunded in full within 14 days of purchase or renewal. After that, they run until the end of the paid term.
4. Hosting, maintenance and care plans
Care plans are billed in advance and can be cancelled with 30 days' notice. Fees for the current period are non-refundable.
5. Third-party costs
Costs we pay to third parties on your behalf — such as domain names, premium plugins, stock assets, app store fees or hosting purchased for you — are non-refundable once purchased.
6. How to request a refund
Email hello@dukewebtech.com or call +1 (306) 555-0142 with your name, company, invoice number and the reason for your request. We will reply within 5 business days. Approved refunds are returned to the original payment method within 10 business days.
7. Your rights
Nothing in this policy limits rights you may have under Saskatchewan or Canadian consumer protection laws.